Accessibility Statement

Our Commitment

Tilligo is committed to improving digital accessibility for people with disabilities. We continually review the product experience and use established accessibility standards as implementation references.

Our widget is a visitor preference layer that complements audits, remediation, and accessible product work. It does not automatically make a website compliant with any specific accessibility standard or law.

Accessibility References We Use

We use the following standards and legal frameworks as references when improving the dashboard, website, and widget. This statement is not a third-party audit, certification, or legal opinion:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines criteria
• Section 508: US federal accessibility requirements for covered organizations
• EN 301 549: European accessibility requirements for covered products and services
• ADA: US disability rights law that can inform digital accessibility obligations

Accessibility Features

Assistive Technology Compatibility

Our website and widget are designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Switch devices and alternative input methods

Known Limitations

While we strive for full accessibility, we acknowledge the following areas where we are working to improve:

We are actively working to address these limitations and welcome feedback on areas where we can improve.

• Some complex data visualizations in analytics may have limited screen reader descriptions
• PDF exports may require additional accessibility remediation
• Third-party integrations may not meet the same accessibility standards

Testing and Evaluation

Our current accessibility review practices include a mix of automated and manual checks:

• Automated checks with tools such as axe, WAVE, and Lighthouse when appropriate
• Manual keyboard navigation testing
• Screen reader compatibility review for key flows
• Review of feedback from customers and users who report accessibility barriers
• Periodic accessibility review and remediation planning

Feedback and Contact

We welcome your feedback on the accessibility of Tilligo. Please let us know if you encounter any barriers or have suggestions for improvement:

When contacting us, please include:

Email: accessibility@tilligo.app
Response Time: We aim to respond within 2 business days

• The URL of the page you experienced issues with
• A description of the problem
• The assistive technology you were using (if applicable)
• Your preferred method of contact

Continuous Improvement

Accessibility is an ongoing effort. We are committed to:

• Periodic accessibility review and remediation planning
• Training our team on accessibility best practices
• Incorporating accessibility into our development process
• Staying current with evolving accessibility standards
• Listening to user feedback and implementing improvements

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may escalate the matter by contacting accessibility@tilligo.app with "Formal Complaint" in the subject line. We will investigate and respond within 10 business days.